UPS information systems address six strategic business objectives:Operational Excellence• UPS continue to seek to improve efficiency in their operations in order to attain profits.
• Their information system is an important part of their business objectives ensuring exceptional operational processes geared up to their success.New products, services and business model• UPS created a UPS supply chain solution division that provides a complete bundle of standardised services to subscribing companies at a fraction of what it would cost to build their own systems and infrastructure.• UPS business model has shown how it produces, delivers and sells a product or service to create wealth. Customer and supplier intimacy• UPS is customer orientated ensuring high level of customer service while keeping costs low and streamlining its overall operations.
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• Ensuring high profits.• Engaging with supplier ensures that suppliers can provide vital inputs resulting in lower cost.Improved decision making• The information systems have made it possible for managers to use real-time data from the market place when making informed decision.• Managers are able to make human resource decisions such as promotions or transfers, integrate employee records across the organisation and review employee performance.Competitive advantage• UPS attains their business objectives ensuring that they render services differently from their rivals.• Ensuring high level of customer /supplier responds in real time while keeping costs low and streamlining its overall operations all add up to higher sales and profits that their competitors are unable to match.
• UPS is a leading global delivery network company in the world and benefits from the economies of scale by producing large volumes of output enabling them to spread their costs over more units of output.Survival• UPS survival is through their Information systems and technology customer service, supply chain, low costs and their supplier and employee relationship.• UPS maintains a good record management system with the use of special software.
Dimensions of information systemsEncompass the understanding of the management and organisational as well as the technical dimensions of systems.Organisational• The system also provide information to satisfy the needs of managers and workers• Information systems are an integral part of organisations and automate most business processes.• Various levels in an organisation create different interests and point s of view resulting in conflict on how the organisation should be run and how resources and rewards should be distributed.• The organisation element anchors the package tracking system in UPS’s sales and production functions.• It specifies the required procedures for identifying packages with sender and recipient information, taking inventory, tracking the packages en route and providing package status reports for UPS customer service representatives.Management• Management implemented the computer system to increase the ease of sending a package using UPS and checking delivery status, resulting in reduced delivery costs and increased sales revenue.
• Manager set organisational strategy for responding to challenges and allocate human and financial resources to execute the work and attain success ensuring responsible leadership.• An important part of management is creative work driven by knowledge and information assisting managers design and deliver new products and services.Information technology• UPS drivers must be trained in both package pickup and delivery procedures and in how to use the package tracking system so that they can work efficiently and effectively.• UPS customers may need training to use UPS in house package tracking software or the UPS website• Is a tool that managers use to cope with change.
• It entails computer hardware, computer software, data management technology, networking and telecommunications technology.• Internet technology is both a business necessity and competitive advantage for most companies.• The IT infrastructure provides the foundation or platform on which a company can build its information system. Laboratory information system (LIS)• Software that records manages and stores data for clinical laboratories.
• Laboratory test orders to lab instruments, tracking those orders and recording the results to a searchable database.• Used in health care setting for time and data management functions.LIS functions• Patient data tracking• Quality assurance• Analytical reporting• Workflow management• Billing• Third party software integrationTwo broad categories of LISClinical pathology• Chemical, hormonal and biochemical components of body fluids are analyzed and interpreted to determine if a disease is present.Anatomic pathology• Focus on the analysis and interpretation of a wide variety of tissue structures, small slivers via biopsy to complete organs from a surgery or autopsy.The differentiation in laboratory workflow of these two medical specialties has led to creation of different functionalities within LISs.
Specimen collection, receipt, and tracking, work distribution, and report generation may vary sometimes significantly between the two types of labs, requiring targeted functionality in the LIS.