The verbal and nonverbal cues from the scenario include organization, good communication skills, responsibility, and effective team work. Such as, This group will collaborate effectively due to their responses and duties. There may be difficulties with communication, organization, and responsibility when presenting their new product. Group, in-person meetings, and several ideas were developed and shared through email with the group. The group was asked to review the ideas and bring their thoughts and feedback to the meeting.
For example, Gail is the meeting organizer and group lead on the project. She is very detail-oriented, focused, and communicates effectively. Larry is the least attentive and less vocal.
He wants to get the work done with minimal discussion with employees. Robert is opinionated but struggles with communicating effectively and uses his body language frequently. Melissa is quiet, shy, and works hards, she has amazing ideas, but has difficulty expressing herself (through emotions). Nonverbal communication can be perceived as defensive because it is defined as the tone of voice, how we articulate our words, facial expression, eye contact, and body language. For example, when avoiding eye contact when telling someone we love them (confessing our feelings/emotions) communicates an emotion or feeling that is different than verbal (spoken) words.
Verbal communication can be perceived a defensive because it involves spoken word, face-to-face or video chat (voice chat or video conferencing). Verbal communication might fail in certain situations, due to meanings and symbols being perceived differently. Verbal communication is used to inform others of our needs or knowledge. A key component of verbal communication is clarification. Verbal communication is increased when a person is an effective and active listener.
Listening does not mean hearing, but it necessitates an understanding of another person’s point of view. It is important to take the time to think before you speak, to ensure that you articulate yourself clearly. Nonverbal and verbal communication can affect relationships in the workplace by confrontation, fired from position, lawsuits, and other severe behaviors and consequences (taking your problems to social media).
Being aware of what we say, how we say it, and the ability to adapt quickly to the situation is the first step to successful communication.