The Housekeeping Department uses a Panic Button System for staff safety and the Linen Tracking system to manage the entire linen inventory and the life cycle of each individual linen item.Type of technology used in HousekeepingTable No. , Types of Technology in HousekeepingType of technologyDescription Panic Alarm SystemDesigned to alert somebody in emergency situationCan monitor at centre or locally via a silent alarm or audible bell or sirenUsed to request assistance from local security, police or emergency serviceCan activate CCTV to record or assess the event Panic alarm buttons are locked when pressed and require a key to reset (Chicagotribune.com, 2018)Linen Tracking System Manage entire linen inventory, life cycle of each individual linen item from purchasing to daily use and finally discardedRFID attached to the linens are read, allowing them to be automatically identified, counted and trackedSystem monitors linen inventory levels, and creates extensive report capabilities with real-time information(User, 2018) Figure No: Panic Button System (Technology and Buttons, 2018)Figure No: RFID Linen Tracking System (User, 2018)Benefit of the Technology Table No. , Benefit of TechnologyPanic Alarm SystemBenefit Description Protect the housekeepers from personal harm such as sexual harassment, detect of smoke in hallwaysProvide an instant alert to the monitoring company when the user feels they are in danger and needs immediate assistanceFor example, in Chicago hotel, when the button is pressed, a message instantaneously sends to the cellphones of supervisors — including the general manager, director of security and human resources — that includes the device number, the name of the employee in distress and their location(Chicagotribune.com, 2018)Linen Tracking SystemBenefit DescriptionTracking devices Alert managers on the whereabouts of their linen at all timesMonitor linen as it leaves the hotels to be cleanedIt is also a powerful preventative measure against robe raiders(User, 2018)Cost saving benefits Eliminates Linen LossesIt eliminates 100% of unaccounted losses associated with daily laundry activityImproves Labor ProductivityIt delivers up to 40%more labor productivityIt eliminates manual tasks and uses automated record keepingReduces PurchasesIt cuts annual purchases of linen 5% or more.
It knows which items needs to be replace to maintain quality standards and allows operators to lower normal par levelsLowers Laundry ExpensesIt reduces laundry expenses to about 3-5%It controls cleaning activity and prevents overcharges of laundries cleaned outside(User, 2018) Loophole of the technology The loophole of the panic alarm is that the hardware-only devices are not able to effectively summon assistance in various circumstances. This type of device is rely on sound deterrents and do not alert or communicate directly with hotel security or management. It does not offer location information, and because the employee who deployed it may be in a remote or prite location, such as rooms and stairwells. Hence, the alarm can go unnoticed for unfortunate amount of time. (Hempel, 2018)The other technology which is the linen technology loopholes is that the tracker does not tell the hoteliers the exact coordinates of a missing towel or robe.
Hence, not being able to retrieve the linens. (User, 2018)