The main purpose of this research isto analyse, investigate and to explore the impacts of transformational leadershipstyles on Job Satisfaction in WNS Global Services. WNS is the second best inBPO Company in Sri Lanka and is a fast growing company in the sector. WNSGlobal is a worldwide business process Management Company headquartered inMumbai, India. It has more than 32,000 professionals working in 42 branches allover the world. A leadership style is a leader’s way ofobtaining direction, implementing new objectives and encouraging his/hersubordinates. Development of an organisation will highly depends on thisLeadership styles and decisions of the management. There are many differentleadership styles proposed by various authors.  Transactional leaders focus theirleadership on motivating followers through a system of rewards and penalties orpunishments.

Transactional leaders focusing on increasing the efficiency ofestablished routines and processes. They are more concerning with to followexisting rules than with making changes to the organization. A transformational leader is a typeof person in which the leader is not limited by his or her followers’ perception.The main purpose is to work to change or transform his or her followers’ needsand redirect their thinking.

Leaders that are following the transformationstyle of leading will challenge and inspire their employees with a sense ofpurpose and excitement. (Forbes, 2017)  The overall purpose of undertakingthis research is to identify the impacts of transformational Leadership andTransactional leadership on job satisfaction on workforces in WNS. The currentcondition at WNS directs that employees can be more devoted to work with betterleadership and with better leadership styles.

Whereas the employees seems to beless dedicated and isolated due to the lack of communication, demotivating andunstructured environment due to ineffectiveleadership which has resulted in less promptness, absenteeism and employee turnover as well. This report intends to cover the methodology of theresearch which includes the philosophy, and methods including sampleinformation, data gathering information. Also this thesis will cover theresources which will be used to access organization information.  Ineffective leadership styles could be thecause to less dedicated workforce at WNS. While neglecting to correct the issuewould bring about higher employee turnover, also organization may lose itsmarket position and intensity and can even lead to organization liquidation.

Hence, through accommodating ontransformational leadership style at WNS will additionally contribute in betteremployee commitment more than transactional leadership due to positiveattributes which empowers employees to work in a better environment.