? University School of International Service and

 The book that I chose to read for my book review was, The Eight Essential Steps ToConflict Resolution by Dr.

Dudley Weeks.The reason I chose to read a book on conflictresolution was to further improve my skills at avoiding and dealing with problems.Because Ifeel that a person truly shows their character not when things are going well but when thingsbegin to go bad.

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And having the ability to deal with those problems strengthens one as a person. Dudley Weeks, PH.D. is widely commended as one of the world’s leaders in conflictresolution.

He lives in Washington, D.C., has worked in over sixty countries and has counseledthousands of businesses, families, and communities in the United States.Dr. Weeks has twicebeen nominated for the Noble Peace Prize.Dr.

Weeks is now teaching conflict resolution at theAmerican University School of International Service and gives workshops throughout the world. Dr. Weeks basically tears conflict resolution into eight steps.The first step is to create aneffective atmosphere.The second step is to clarify perceptions.

Third is focus on individual andshared needs.Fourth is build shared positive power.Fifth is look to the future, then learn fromthe past.Sixth is generate options.

Seventh is develop “Doables.” And the last step is makemutual benefit agreements.Dr. Weeks also touches on topics such as handling anger, dealingwith people who only want things their way, and dealing with conflicts that involve an injustice.

The first step is about Creating an Effective Atmosphere.Creating an effectiveatmosphere is a very important step in the conflict resolution process.It is more likely for mutualagreements be reached when the atmosphere is given careful consideration.When thinking aboutatmosphere remember these ideas; personal preparation, timing, location, and lastly openingstatements.Personal preparation is doing all you can to ready yourself in positive ways toapproach issues honestly and openly.Timing means that choosing a time that is best for allparties involved, a time in which no one is feeling pressed to move on or pressured in other ways.

Location suggests that where you meet is as important as when you meet, it is best to pick a placewhere all parties can feel comfortable and at ease.Lastly Opening statement has to do withtrying to start out on a good note.Good openings are ones that let others know you are ready andwilling to approach conflict with a team-like attitude that focuses on positive ends.They shouldalso ensure the trust confidentiality of the parties involved. Clarifying Perceptions being the second step has to do with clarifying individualperceptions involved in the conflict.

You can’t solve a problem if you don’t know what it isabout.First to be done, is sort conflict into parts.Then avoid “ghost conflicts,” get to the heartof the matter and avoid side issues.Clarify what, if any, values are involved.

Then recognizethat the parties involved need each other to be most effective.Finally, clarify your perceptions ofthe other party by avoiding stereotyping, listening carefully, recognizing the other’s needs andvalues, empathize by asking why they feel the way they do, and clear up misconceptions you mayhave of them. Step number three has to do with focusing on individual and shared needs.This sectionpoints out that one needs to expand shared needs.Realize that you need one another in order tosuccessfully resolve conflicts.Be concerned.

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