Step Description Key Processes § List the key processes which are necessary to continue the identified critical business function. § Describe each process in a single phrase, if possible. § Prioritize these processes – note those that are the most important.
§ Note that these processes can include internal operations as well as operations within other agencies, outside vendors, etc. Volume of Work § What is the average work volume (e.g., number of businesses registered, number of audits completed, number of timesheets entered, etc.) processed by this program? § Does the program have a peak volume or other critical timeframes? (e.g., elections are held in November, payments are processed at the end of the month, etc.) Recovery Time Objectives (RTO) § Identify the RTO for each key process.
- Thesis Statement
- Structure and Outline
- Voice and Grammar
- Conclusion
o RTO is defined as how quickly the process must be restored following a disaster; this is an estimate of how long the process can be unavailable. § List the RTO by hours, days or weeks, as appropriate – decide how long the process could be “down” before you would have a serious problem functioning. Facilities § Where does this critical function occur? Provide address and directions if necessary. § List applicable job titles and contact numbers of staff responsible for this facility. § List any other facilities necessary for this function? Staff § Who is the key staff position responsible for this function? Provide the job title and contact information. § List the approximate number of staff involved in this business function.
List applicable job titles and contact numbers. § What are the program’s normal work hours? § Provide a description of the function or type of work key person/ persons perform. Key Dependencies § What services from within your agency or an external organization do you need in order to restore this function? § In order to provide this service, what other resources or information have to be provided? Manual “Work Around” § Can this function be performed manually, if necessary? § If yes, how can this be done and for how long? Computer Systems § What computer systems/applications are required to perform this process? Vital Records § Describe the vital record(s) required and the location where these records can be found. Provide address and directions, if necessary. § Include all types of records – electronic, paper, microfilm, etc.
Equipment and Office Supplies § Describe the pieces of equipment or supplies required. If a purchase is required, method of payment should be specified. § Describe the location where these items can be found or acquired. Provide address and directions if necessary. Suppliers/Vendors § List the agency’s key suppliers which may need to be contacted in the event of an emergency. § List the key goods or services provided by these vendors. § List the usual contact information for these vendors, as well as emergency contact information.
§ If possible, list the name and contact information for alternate suppliers/vendors.