9:00 – 9:50
1 Review Questions
are the six primary roles that information systems play in organizations? How
are information systems used in each context?
six primary roles that information systems have in organizations are:1) Supporting Customer Interactions, 2) Making
Decisions, 3) Collaborating on Teams, 4) Gaining Competitive Advantage, 5) Improving
Individual Productivity, 6) Managing Operations.
systems are used in supporting customer interactions by trying to make the
customers experience a better one. If the customers experience is negative the
customer may not return to the service by making each service more efficient
information systems are building better relationships and hopefully gaining the
loyalty of the customer. This includes things like self-checkout, online
shopping, and shopping in the store.
systems are used in making decisions. Information’s systems make decision
making a lot a lot less on just gut feelings or on people’s own judgment.
Information systems allow you to make data-driven decision making, which
reveals important trends and patterns in day to day business. Companies can
combine this information with information from outside sources as well.
systems are used when collaborating with teams by allowing people to work together
at any time from any place in the world. Information systems allow people to
hold meetings share documents and interact with many other people at once. These
include social networking sites like Facebook and Microsoft’s allowed teams to
share calendars and other documents.
systems give a competitive advantage to whoever created the system or whoever
is using it first. However, the competitive edge usually does not last long as
others will soon follow behind when they see how this system can benefit them. An
example is Siri and how Microsoft and Google soon made their own versions of
voice activated assistance.
systems can be used to improve individual productivity can be used on emails
and how you can have your email self-organize or smartphones and word
processing programs the main issue is having the user pick a system that is not
so complicated that it takes to long to learn.
systems are used to manage assets and inventories; taxes, and timesheets;
process transactions; track accounts payable and accounts receivable; pay
suppliers, track employee payroll.
is data different from information? How is information different from
knowledge? What are examples of each?
Data refers to individual facts or
pieces of information, and information refers to data that is put together and
analyzed to add meaning and usefulness. An example would be a patient’s
temperature is one piece of data; however, when combined with other pieces of
data in the patient’s records information system, it becomes information that
is useful. Combined with data from other patients, it can be further broken down
and looked at to become knowledge of a flu outbreak that is even more useful.
What are the three
characteristics that make information valuable? Why is each a critical
attribute of information?
The three characteristics that make
information valuable are timeliness, accuracy and completeness. Timeliness is a
critical attribute for information, such as stock prices. Accuracy is a
critical attribute for information, such as a patient’s temperature reading. However,
extreme accuracy can be a tradeoff for timeliness if it takes too long to be
accurate it is not as valuable. Completeness is a critical attribute for information, to
avoid bias or spin.
What are the four
components of an information system? Describe each component. What are the five
functions that these components provide?
The four components of an
information system are (1) people, (2) technology, (3) processes, and (4) data.
These four components provide 5 major functions collect, process, manage,
analyze, and distribute information. People and information systems interact in
jobs like systems analysis and developers People also interact as users and customers.
Technology includes hardware and software. Processes are used by businesses a
lot to complete a task. Data is facts represented by numbers characters or
symbols which mean something if in the right context.
information systems important to managers in a variety of functional business
units? What are examples of ways that information systems are important to the
success of a marketing department, a human resources department, and a small
Information systems are important
to business managers because they support the company’s business activities in
every department. Information systems are used to streamline processes, reduce
costs, increase revenue, or support a strategic initiative. A marketing
department uses information systems to develop data-driven marketing
strategies, making the quote about wasting half of the marketing budget less
likely. A human resources department could use information systems to deliver
online learning programs to employees quicker and cheaper than printing them and
handing them all out. A small business owner can use information systems, such
as inexpensive intelligent dialing software that enables call center staff to
more efficiently reach mobile phone customers.
What are the
functional areas that are common to most information technology departments?
Common functional areas in an
information systems department include end-user support and help desk, systems
administration, data center operations, enterprise systems, and
telecommunications and network services.
What is the role
of the chief information officer?
The chief information officer overlooks
the IT department, and helps to shape the organization’s strategic goals and
ensure that the information systems support them. The CIO might report directly
to the CEO or the vice president of finance and administration.
How do information
systems offer promises to organizations? What are some of the perils of
information systems? What are some of the ethical questions associated with the
use of information systems?
Information systems offer a lot of
promises some they actually reach others they do not , some include to organize
all the world information and other saying that computers will never take off.
These promises sometimes to miss lead the population and lead to issues. The
perils of information systems include the increased risk of privacy breaches
and the wide spread effects that result from many connected systems. Ethical
questions are associated with the use of information systems: Who is
responsible when false, damaging, or illegal videos are shared on the Internet?
Who is responsible for damage caused by a privacy breach? Is it unethical to
broadcast an e-mail message received by mistake?