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Luke Calhoon7849307 9:00 – 9:50 Chapter1 Review Questions 1.    Whatare the six primary roles that information systems play in organizations? Howare information systems used in each context? Thesix primary roles that information systems have in organizations are:1) Supporting Customer Interactions, 2) MakingDecisions, 3) Collaborating on Teams, 4) Gaining Competitive Advantage, 5) ImprovingIndividual Productivity, 6) Managing Operations. 1.     Informationsystems are used in supporting customer interactions by trying to make thecustomers experience a better one. If the customers experience is negative thecustomer may not return to the service by making each service more efficientinformation systems are building better relationships and hopefully gaining theloyalty of the customer.

This includes things like self-checkout, onlineshopping, and shopping in the store. 2.     Informationsystems are used in making decisions. Information’s systems make decisionmaking a lot a lot less on just gut feelings or on people’s own judgment.Information systems allow you to make data-driven decision making, whichreveals important trends and patterns in day to day business. Companies cancombine this information with information from outside sources as well.

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3.     Informationsystems are used when collaborating with teams by allowing people to work togetherat any time from any place in the world. Information systems allow people tohold meetings share documents and interact with many other people at once. Theseinclude social networking sites like Facebook and Microsoft’s allowed teams toshare calendars and other documents. 4.

     Informationsystems give a competitive advantage to whoever created the system or whoeveris using it first. However, the competitive edge usually does not last long asothers will soon follow behind when they see how this system can benefit them. Anexample is Siri and how Microsoft and Google soon made their own versions ofvoice activated assistance. 5.     Informationsystems can be used to improve individual productivity can be used on emailsand how you can have your email self-organize or smartphones and wordprocessing programs the main issue is having the user pick a system that is notso complicated that it takes to long to learn. 6.

     Informationsystems are used to manage assets and inventories; taxes, and timesheets;process transactions; track accounts payable and accounts receivable; paysuppliers, track employee payroll.   2.    Howis data different from information? How is information different fromknowledge? What are examples of each?Data refers to individual facts orpieces of information, and information refers to data that is put together andanalyzed to add meaning and usefulness. An example would be a patient’stemperature is one piece of data; however, when combined with other pieces ofdata in the patient’s records information system, it becomes information thatis useful. Combined with data from other patients, it can be further broken downand looked at to become knowledge of a flu outbreak that is even more useful. 3.

    What are the threecharacteristics that make information valuable? Why is each a criticalattribute of information? The three characteristics that makeinformation valuable are timeliness, accuracy and completeness. Timeliness is acritical attribute for information, such as stock prices. Accuracy is acritical attribute for information, such as a patient’s temperature reading. However,extreme accuracy can be a tradeoff for timeliness if it takes too long to beaccurate it is not as valuable.

Completeness is a critical attribute for information, toavoid bias or spin. 4.    What are the fourcomponents of an information system? Describe each component.

What are the fivefunctions that these components provide? The four components of aninformation system are (1) people, (2) technology, (3) processes, and (4) data.These four components provide 5 major functions collect, process, manage,analyze, and distribute information. People and information systems interact injobs like systems analysis and developers People also interact as users and customers.

Technology includes hardware and software. Processes are used by businesses alot to complete a task. Data is facts represented by numbers characters orsymbols which mean something if in the right context.   5.    How areinformation systems important to managers in a variety of functional businessunits? What are examples of ways that information systems are important to thesuccess of a marketing department, a human resources department, and a smallbusiness owner? Information systems are importantto business managers because they support the company’s business activities inevery department. Information systems are used to streamline processes, reducecosts, increase revenue, or support a strategic initiative.

A marketingdepartment uses information systems to develop data-driven marketingstrategies, making the quote about wasting half of the marketing budget lesslikely. A human resources department could use information systems to deliveronline learning programs to employees quicker and cheaper than printing them andhanding them all out. A small business owner can use information systems, suchas inexpensive intelligent dialing software that enables call center staff tomore efficiently reach mobile phone customers.  6.    What are thefunctional areas that are common to most information technology departments? Common functional areas in aninformation systems department include end-user support and help desk, systemsadministration, data center operations, enterprise systems, andtelecommunications and network services.

 7.    What is the roleof the chief information officer? The chief information officer overlooksthe IT department, and helps to shape the organization’s strategic goals andensure that the information systems support them. The CIO might report directlyto the CEO or the vice president of finance and administration. 8.    How do informationsystems offer promises to organizations? What are some of the perils ofinformation systems? What are some of the ethical questions associated with theuse of information systems? Information systems offer a lot ofpromises some they actually reach others they do not , some include to organizeall the world information and other saying that computers will never take off.

These promises sometimes to miss lead the population and lead to issues. Theperils of information systems include the increased risk of privacy breachesand the wide spread effects that result from many connected systems. Ethicalquestions are associated with the use of information systems: Who isresponsible when false, damaging, or illegal videos are shared on the Internet?Who is responsible for damage caused by a privacy breach? Is it unethical tobroadcast an e-mail message received by mistake?           


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