Health care facilities in the United States are held to a set of standards by organizations such as JCAHO Office Medical Inspector, CMS (the Centers for Medicare and Medicaid). These entities ensure compliance with local, state and federal laws, ensures workers safety, compliance, and performance. This paper will focus on six very different organizations and their health care facilities; The Children Hospital, DaVita Dialysis, The Veterans Health Administration, L.A. Care Health Plan, Sun Pharma, and the Hoag Hospital in Orange County. Each of these organizations and their facilities contributes a great deal to the health and well-being of its special subtype of patients and/or field within healthcare. These authors will address the similarities and differences among our chosen organizations; propose how each organization monitors and accreditation compliance.
There is a variety of health facilities that were researched for how different health care facilities tackle the quality and risk management. Each one of them is unique in their own way but have similarities as well. A children’s hospital deals with children who have serious medical issues and when dealing with children and serious medical problems the facility must operate a lot differently to help keep the children and their families calm and educated throughout the whole process. Quality and risk management is a very important and the children’s hospital focuses on education and keeping their staff trained and prepared for all situations as well as reaching out to the community and educating them to keep their children safe.
The next facility is a dialysis clinic that deals with a wide range of ages and all stages of dialysis. They feel education to the community and even taking it to third world countries is very important to the clinic. Dialysis is a very intense treatment can be tiring to the patients, and the staff is constantly handling blood, so there is a high risk of contamination to the staff and the patient.
The VA hospital is a huge organization to help rehabilitation veterans either from war injuries, PTSD or drug and alcohol addiction. The VA centers do not have the best reputation for quality patient care but times are changing, and the focus for better care is being pushed hard. This is all going to be from changing laws and regulations to keep these patients safe.
Hoag specialties and services is a hospital that deals with a variety of health services; they are very focused on quality care and quality staff. They are voted one of the best hospitals in the country because their intensive hiring process in getting the best staff to care for the patients.
LA care health plan provides private and public health care plans. Their goal is to improve Medicaid access to the public. The last health facility is; Sun Pharma specialty generics, these health facilities may be very different in the kinds of care that they are providing but, all their focus is on providing quality care. Accreditation is a large focus because it requires the facility to be outstanding. The staff should follow rules and regulations and to continue education to ensure that staff is on point.
Organizations will need to monitor goal of achieving regulatory and accreditation compliance is beneficial to the reputation of the facility and will improve their facilities patient satisfaction. This is accomplished through providing access and continuity of care, protection of the patient and family rights, education for patients and families, patient safety, infection prevention and control, governance, leadership and direction, qualified staff and their continued education and protection of patient’s information (Flodgren, 2016). To meet these accreditation standards, leaders must involve the entire staff of the organization. This can begin with education to provide them the knowledge that accreditation will improve overall patient care.
Once the leaders and managers understand the rewards of accreditation and the time frame to obtain it, they should begin comparing the current level of performance to the standards needed for accreditation. The findings from the assessments should be prioritized based on those with the most critical need. Plans for those needs with high priority should be developed with primary focus. Establishing short and long term goals, with reasonable time frames (Ginsburg, 1993) will provide guidance in achieving accreditation. The next step would be the implementation of the new plans. Implementation of the plan to achieve compliance should include a team filled with excellent skill in leadership, time management and communication.
These leaders will handle the implementation of the standards of accreditation throughout their perspective organizations according to their highest priority areas should be produced by each organization and introduced to each employee. They should be encouraged to review the policies and procedures to familiarize themselves with any changes. This should also be followed up with employees to ensure they are in alliance with these changes.
Establishing a feedback system for employees and patients or their families will provide evidence of their satisfaction or an awareness of any issues that need to be corrected. This will be included in the organization’s process of monitoring growth. Observing that goals are being met, will include an evaluation monthly or more frequently if needed (Flodgren, 2016). These evaluations can compare performance to the compliance with standards of accreditation.
The size of an organization greatly impacts how communication with leadership and buy-in from staff is achieved, that aligns organizational goals with conforming to compliance regulations. Size is an important factor because risk managers must define their audience. Defining the audience allows that message to be presented in a way that satisfies management’s primary need: buy-in from all staff members. According to (Morgan, 1998). The success of a risk-management program, which, in this case, relates to accreditation, relies upon the staff at all levels understanding its purpose and methods. By solidifying commitment at all levels of the organization, only then can management be assured an understanding has been reached regarding the importance of standards and requirement set by regulatory and accrediting bodies. Presentation of a risk or quality management program can be done in a variety of manners, but it needs to be catered to the audience to achieve effectiveness.
The organization that each team member selected varies in the type of health care service it provides. To achieve their goals, the settings in which their business practices take place are different, and include clinical and administrative environments. Working in the clinical environment requires staff members to be on their feet often. Their lack of stationery setting takes them from one patient’s bedside to a pathological setting, such as a laboratory, and then to a different patient. These types of professionals require training that removes them from their setting and allows them to focus on the objectives and explanations of the goals compliance officers attempt to be educated. A classroom setting or conference is often the most common type of environment where that manner of instruction occurs. Staff members that are focused on administrative duties and spend most their time at a workstation may not need to be included in classroom or conference setting. These staff members can receive training on organizational policies from the computers they use for their daily activities.
Actualization depends on communication with leadership for the various types of departments. Compliance officers must take their audience into account when developing a strategy. The proper strategy encourages lateral linkage. It’s vital for staff to understand the links between their departments and others to grasp the mission, vision, and values of the organization fully, as well as how all the individual parts contribute to the whole.
The Primary Children’s Hospital is a representation of showing quality health care for very delicate lives, such as that of the many. The success of this organization relies on how effectively the hospital staff complies with all the regulations that keep the hospital running efficiently. (Morris, 2015) DaVita Dialysis serves many End Stage Renal Disease patients with dialysis. Building a trust with their patients has been the priority of this organization, it allows them to reduce any risks that the business can encounter by continuing safe practice, up to date educating employees and securing patient information. (Thomas, 2015) Veterans Health Administration are expected to uphold a high standard of quality health care. Medical Inspector are who monitor the organization’s quality of care. The recent scandal in Arizona prompted the organization to make corrections and to follow the compliance and accreditation standards. The organization is rebuilding and improving while closely being monitored to bring quality care to their many patients that depend on them. (Leandro, 2015) Hoag Hospital serves in a variety of services to patients, and their staff are well recognized for their efforts to provide high standards level of quality health care. Allowing the patients to play a role in their health care decisions helps to provide adequate health care to the patient themselves. (Sivas, 2015) LA Care Health Plan is growing rapidly and with that growth comes more responsibility and a possibility to make more errors. The company must work more effectively to show that they are capable to managing the higher number of patients. The company makes efforts in ensuring that their staff members are trained. (Morgan, 1998) Sun Pharma strive to provide specialty generic products to patients across the world. They are constantly updating with all the requirements that the regulatory agencies require and expect of their products. Their risk can come with not properly maintaining the manufactories safe and staff current on all regulations. However, they are aware of the risks and put all their efforts into compliance with the Current Good Manufacturing Practices. (Flodgren, 2016)
With many other organizations like these named has come to a demand for quality of care. According to Scott D. Jones from health care organizations are not fully taking on the concepts. With stricter regulations and standards to abide by the compliance officers will now have to follow through with making sure everyone is providing their best services and by the regulations set in place.
After reading and learning about the six listed health care organizations and their specialties’ and services, they each have a common thread in their mission statements: to provide the highest quality health care services to the patients. LA care health plan provides private and public health care plans – their goal is to improve Medicaid access. As the largest integrated healthcare system in the United States, The Veterans Health Administration serving over 8 million US Veterans a year and the Hoag Hospital, who focuses on quality care and quality staff. Finally, the Primary Children hospital and DaVita Dialysis who continues to provide highest quality services to their patients.