Effective partnership working is when all parties work together and can communicate, listen to, respect, the knowledge and experience of each other. There should be no individual/personal agenda but all partners working together with the goal of the best possible outcome for the service users concerned, clear agendas are set and followed, agreements once decided will be accepted and actions are promptly followed through.Explain the importance of Partnership working Partnership working is important to ensure that the relevant partner are involved to ensure faster more effective outcomes, as each partner will have knowledge and experience in the relevant area.Colleagues As they work with the service user daily, they will have the best general working knowledge.Other Professionals There are many other professionals that we use for exampleDoctors for general medical advice I would contact the individuals GP. Occupational Therapy for any aids and adaptations required to help the service user’s independence or safety Speech and Language therapist for communication, eating and drinking issues Advocates Wherever possible the individual or service user should be enabled to advocate for themselves, there situations where this is not possible due to communication difficulties, family, friends may advocate for them.
Or they may need the help of a independent advocate. Others The individual or service user must be at centre of partnership working. The needs and wishes of the individual or service user should be the main consideration, all decisions and agreements must keep this as the focus,Carers, advocates, families/friends can provide important information and knowledge from different aspects due to their relationship with the individual or service user.Analyse how partnership working delivers better outcomesPartnership Working and Person-Centred Practice delivers better outcomes which can lead to positive changes by providing a wider range of perspectives and acknowledging areas of expertise, whilst keeping the individual at the centre of the plan and working together to meet their needs, hopes, desires and wishes. Each partner has a specific area of expertise or interest, and their focus will be on that area.
Involving other appropriate partners leads to an increase in available resources and prevents working in isolation.It also gives a better support system for the individual and allows for a wider aspect of monitoring as parties will see and view the individual in different ways and in different environments and activities.It also means that positive outcomes are shared successes, and this leads to trust.Explain how to overcome barriers to partnership workingA lack of, or poor communication can lead to misunderstanding this can be the one of the most common barriers to partnership working so open and honest and respectful communication is needed to overcome this, ensuring that all parties are working with the best interests of the individual or service user group and not to their own agenda.
To overcome barriers to partnership working it is essential to ensure all parties understand and are aware of the work and goals in progress. this can be achieved by setting agendas, sending minutes which have clear and accurate objectives and actions(which are free from jargon and slang, to prevent information being misunderstood or misconstrued).Be able to establish and maintain working relationships with colleaguesExplain own role and responsibilities in working with colleaguesIn my role as Senior residential support worker I try to ensure the staff team are working towards shared goals, this is done through Staff/team meetings – this brings the team together allows discussion, effective communication, agree shared goals and actionsPdrs (personal development record) discuss the minimum standards required of them in their work, objectives are agreed and reviewed on a 6monthly basis, training discussed Supervisions – giving feedback on their work allows them to reflect on their own practice, they can put forward any new ways of working I also seek input from them on the workplace itself. It is important to obtain this feedback, as it can offer another perspective, and helps staff to feel valuedThere are many theories for team management including ‘Bruce Tuchman 1965’ who identified several stages teams go through evidence no Develop and agree common objectives when working with colleagues It is important to develop and agree common objectives when working with colleagues as sharing the decision-making process helps with the feeling of being valued, that your input/opinion counts. Which encourages colleagues to more effectively support each other, as they all understand their objectives.Ways that this can be achieved are:-Staff/team meetings – this brings the team together allows discussion, effective communication, agree shared goals and actionsPdrs (personal development record) discuss the minimum standards required of them in their work, training and any help assistance they require Supervisions – give feedback on their work allows them to reflect on own practice, set any goals/objectives, they can put forward any new ways of working.
Evaluate own working relationship with colleaguesThis is evaluated during regular supervisions with my line manager, and I seek feedback from my staff in their supervisionsDuring my Pdr I reflect on my own performance and I am assessed on Key performance indicators , which relate tostaff attendance at work number of staff meetings number of staff supervisions budgetsPDRS completedDeal constructively with any conflict that may arise with colleaguesDealing constructively with conflict with colleagues requires effective communication.It is important to identify the real concern/reason for the conflict in a professional non-biased manner and try to prevent the matter from escalating as this can cause unrest within the team and affect the performance of the people concerned.Once the problem has been identified, talk with the people involved to find a solution that benefits all parties, as there may be more than one solution. I would then arrange for a follow up meeting to monitor the progress and ensure that the issue has been addressed. These meetings would be recorded, and a copy kept on staff file and if required a personal copy would be givenBe able to establish and maintain working relationships with other professionalsExplain own role and responsibilities in working with other professionals When working with other professionals I need to ensure that only relevant information appropriate to the individual/service user and professional involved is shared, keeping the focus on the individual service user not on others agendas, for example: -Data protection is a major consideration at these times, so I would not share health information with the bank but with the doctor or other relevant health professional and vice versa.
Develop procedures for effective working relationships with other professionalsIt is important to ensure that everyone understands their role and expectations are clear from the start, by setting an agenda with clear objectives and goals/actions.All information shared, is done so in appropriate and timely manner, is accurate and in line with data protection (Gdpr)This includes written, verbal and computerAll actions/goals must be agreed and followed through and completed within the agreed time limit.Any conflicts that may arise within the group must be resolved and solutions found to maintain the focus on the key individual.
Acting in a professional manner inspires confidence in other partners, and makes partnership working more likely to succeed.Agree common objectives when working with other professionals within the boundaries of own role and responsibilitiesWhen agreeing common objectives with other professionals I must follow and work within the guidelines, policies and procedures, set by the department to ensure I stay within the boundaries of own role and responsibilities, as stated in my job description. I cannot choose to override these to achieve a goal. Should changes be required then the agreed objective would be passed on to a more appropriate line of management.This also applies to other areas such as staffing levels, finances, I would seek support from my line manager for exampleShould I require an item that needs funding, which is above my own budget expenditure, then this would need to be passed on to my line manager who would have the authority to authorise expenditure at a higher level.Evaluate procedures for working with other professionalsWhen evaluating procedures for working with other professionals I need to ensure that actions are monitored and reviewed, this is to determine whether the agreed actions have been completed within the set timescale, and the desired outcomes achieved or not.This would take place at the next scheduled meeting, where previous meeting minutes are discussed and reviewed, with new time scales set if requiredThis also applies to staff during supervision I also have questionnaires available which seek the opinions and experiences these are available for staff, other professionals, service users and family members.These are placed at the front entrance of the unit and can be filled in at any point.Deal constructively with any conflict that may arise with other professionalsIt is important to remain impartial and non-judgemental, listening to all viewpoints, for the outcome to be successful, and neither party feel undermined in any way, Conflict with one another can have a negative effect causing inconsistencies which can lead to confusion in the workplace.There are times that it may not be possible to deal with the conflict in house and a third party such as advocacy/mediation may be required to prevent the possibility of self interest or personal opinions being an issue.There is also a formal complaints procedure that may need to be used if the conflict cannot be addressed.