Characteristics – Integrity mean doing right things when

Characteristics of Total Quality Management Characteristics of Total Quality Management can be divideinto several sub categories. Below shows a details description about each andevery category. Elements of TQMThese are the fundamentals or the base of Total QualityManagement. Organizations can’t maintain Quality Management without theseelements. Ethics – This means understanding good and bad in theoffice. Every organization is consisting of people.

Different people understandgood and bad in different ways. So, the organization has to create a Code ofEthics statement and conduct ethic management programs for workers to maintainorganizational ethics.Integrity –  Integritymean doing right things when no one is supervising you or being honesty at theworkplace. Workers has to respect to their organizational rules. Total QualityManagement can’t maintain in an organization without Integrity. Trust – Trust is a combination of Ethics and Integrity.

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Inorganization workers should trust each other because relationships can buildonly if there is trust. So, it is also useful for decision making and help toimplement Total Quality Management.Training – This is important to increase the productivity ofthe company. From training workers can improve their technical andinterpersonal skills, knowledge, decision making ability and lot of skills.Supervisors or experienced workers has to teach TQM methods to new comers.Teamwork – Every organization is consisting of people. Theyhave to work together to achieve organizational success. For this, teamwork isan essential factor.

Teamwork means working with other people in effectivelyand efficiently. For an example, making decisions by gathering others ideas ismore efficient than making decisions alone. Leadership – Every process of an organization has to be leadby someone. It’s same to the Quality management. Management in the organizationhas to set the Quality Management goals and transmit down to other levels.  Communication – this is a must for every group of people.

People have to express their ideas to others. So, they have to communicate witheach other. This means sharing a common idea between sender and the receiver.

Concepts of TQMEmployee involvement – TQM can’t be maintaining without theparticipation of Employees because employees are one of the key factors ofQuality Management. So. This makes better interaction between suppliers,customers and other parties.

Continues Improvement – Whether company produce product or aservice, it is important to improve the quality and technology of the product.Products should be up to date with the technology. This improvement can be adesign improvement, specification improvement or whatever.

 Troubleshoot Failures – The process in the company should bezero defect and if there is a mistake, it should not be neglect. Organizationhas take necessary steps to not to happen that mistake again. Delegation – Delegation means decentralizing authority fromhigher level to lower level workers. This motivate workers, increaseproductivity and give more responsibilities to workers. Because of Delegation,workers can enroll to the decision-making process of the organization.

Documented Quality assurance – This means all the importantdata about Quality Management should track and documenting. From that organizationcan analyze passed data and make proper decisions and improve quality of theproduction.  


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