A person centred practice place the individual at the centre of the care they receive and this can lead to a lot of positive changes. This provides the individual with increased confidence and the relationships with family and the community benefit by this.
Flexibility – One of the biggest benefits of person centred practice for individuals receiving care is that they get to make decisions and have input into their own care (rather than having what the ‘system’ thinks is best imposed on them).
Responsibility – When given more responsibility for their own care decisions, individuals become more interested and emotionally engaged in their own well being. They’re also made to feel less helpless and dependant.
Satisfaction – People who take responsibility for their own health tend to become more aware of their health, for example, whether or not they’re eating properly, getting enough exercise, etc.
Appropriateness – By informing and making decisions about their own care, individuals are more likely to get what they need so their care package is more suitable for them.
Independence – Better care means better health and less reliance on health services and in the long term could lead to less care needs, allowing individuals to remain independent for longer.
Happiness – Knowing they are getting the most suitable care for them will obviously make them feel less anxious, more confident about the ‘system’ and therefore happier.
The previous approach of a service-led practice was indeed an easier way to deliver care for staff but this meant that individuals were not receiving the appropriate help and support that they required at the right times. Personalisation enables the individual to have more wider choice in how their specific needs are met. Services such as transport, leisure and education, housing, health and opportunities for employment regardless of age or disability are accessible to individuals. The 2006 campaign entitled “dignity in care” explored the concept by which intolerance of indignity in healthcare can be eradicated.
Before the Dignity in Care campaign launched, numerous focus groups took place around the country to find out what Dignity in Care meant to people. The issues raised at these events resulted in the development of the 10 Point Dignity Challenge (now the 10 Dignity Do’s). The challenge describes values and actions that high quality services that respect people’s dignity should:
1. Have a zero tolerance of all forms of abuse
2. Support people with the same respect you would want for yourself or a member of your family
3. Treat each person as an individual by offering a personalized service
4. Enable people to maintain the maximum possible level of independence, choice and control
5. Listen and support people to express their needs and wants
6. Respect people’s right to privacy
7. Ensure people feel able to complain without fear of retribution
8. Engage with family members and carers as care partners
9. Assist people to maintain confidence and positive self-esteem
10. Act to alleviate people’s loneliness and isolation