1.2 Explain how communication affects relationships in the work setting

People communicate for a variety of reasons. In my care home setting communication occurs with the service users, the management, the working stain the home and with outside professionals and visitors.
There are several different reasons why people communicate. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected and need reassurance. However, more usually a person wants to communicate to another to ask for something, for example, they might want a drink or some food, or need help with a task.Communication can happen to ned out information, to ask and respond to questions, to give information and to give instructions. Communication can also happen for general conversation, for companionship and friendship.

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2 Be able to meet the communication and language needs, wishes
and preferences of individuals
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
The reasons why people communicate are: to know each other with everything they are ( needs, interests, beliefs, religion etc); to socialize; to share experiences, memories; to make friends; to know others tradition and customs; to ask questions and to get answers; to express feelings, emotions, needs, ideas, solutions, etc.
I visited Mrs. Marry as I already knew her name which I found out from my workplace and my manager, so I addressed her by her common name but she wasn’t happy. I talked to her politely and asked her what name she wants me to call, she said she would love to be called by her pet name. As she is of Italian origin and she wished to speak in Italian rather than English. I tried to speak in Italian as she love it. I greeted her and ask her how she was feeling so I tried to established a rapport with her and then informed her about the activities that I am going to do. I also read through her files and obtained more about her communication needs from herself, her family member and also from other staffs that have worked with her before about her any language difficulty, her first language and how to talk to her.

2.2 Describe the factors to consider when promoting effective communication
Factors you may need to consider when trying to communicate effectively with others could be their age. If it’s a child you will need to simplify your language, get down to their level so that eye contact can be easily made. Be aware of your own posture and body language, while assessing theirs so that you can gauge their emotions, and be able to respond appropriately. It is also important to show that you are listening to the child and looking interested in what they are saying. Sometimes it takes a while for a child to get their sentences out, so if you look bored and uninterested, he/she will be less inclined to carry on with the conversation and it may affect their confidence for when communicating in the future.

When communicating with an adult it is slightly different, the language you use will be more complex and the sentences will flow a bit faster. Good eye to eye contact and facial expressions are important to help you convey your message, and to be able to decode their emotions and feelings. Adults also need to feel valued, so good listening skills are key to effective communication and allowing the other person time to answer before you start talking again, never guess what a person is trying to say.

2.3 Demonstrate a range of communication methods and styles to meet individual needs

When communicating with different individuals you will need to adapt your approach. When speaking to an elderly client you may need to rise you voice but ensure you are not doing it in an aggressive way, so that you still have a calm tone but are speaking louder so that they can hear you. If you do not ensure you have a soft tone, the client may feel like you are angry at them and may decline help and communication with you.If a client is not mobile, it nice for the individual for you to go down to level that they are sitting whether that it a chair or bed, this makes them feel equal and not that you are overpowering the..In domiciliary care work this is especially important are we are entering individuals homes.*epeneding on the relationship, the way you speak or contact may be formal or informal.If it is a service user than you have must met, you would adjust the way you speak to them. Some individuals are very affectionate and may want a cuddle or kiss on the cheek whereas some other clients may be the opposite and formal wanting no affectionate contact.

1.0 Introduction
1.1 Law
Many of the people think that they know what the law is when they see it and their individual viewpoint will affect how they define the law. The lawyers mostly think that a society cannot be properly understood or explained without an understanding of its law and legal culture. The law is also rarely out of the news and is often the focus for fictional drama such as Suspicious Partner, Lawless Lawyer, The Lincoln Lawyer and so on. Law is something that touches our lives on a daily basis, it governs what we can and cannot do. For examples, it can be used to settle disputes, to punish and to govern the peoples according to the law with fairly. There are laws which are widely accepted and laws which generate controversy. Laws play a very important roles in the social, political and economic life.
There are so many term of the law definitions that can be defined, which is law can be defined as the principles and regulations established in a community by some authority and applicable to its people, whether in the form of legislation or of custom and policies recognized and enforced by judicial decision. It also can be defined as any written or positive rule or collection of rules prescribed under the authority of the state or nation, as by the people in its constitution. Other than that, law is the controlling influence of such rules, which is the condition of society brought about by their observance by maintaining law and order. Law was created by an appropriate authority and as the systematic set of universally accepted rules and regulation. For example, by the government, which may be regional, national, international, etc. It can be enforced used to govern the action and behaviour by imposing penalties of the members. The word of law also refers as a system of rules that a society or government develops in order to deal with the crime, business agreements, and social relationships.
Law is generally can be divided into four principle classes, which are natural law, the law of nations, public law, and private or civil law. It is a statute law or common law when considered in relation to its origin. When examined as to its different systems it is divided into civil law, common law, canon law. For the applied to objects, it is civil, criminal, or penal. It is also divided into natural law and positive law. For the written law, it is a lex scripta and for the unwritten law, it is a lex non scripta. Into law merchant, martial law, municipal law, and foreign law. Laws are immutable and arbitrary or positive, which is when as their effect, they are prospective and retrospective when it is being considered as to their duration.
In the In U.S. law, it is any rule that if broken subjects a party to criminal punishment or civil liability. The U.S. Constitution is the highest law in the United States. Laws in the United States are made by federal, state, and local legislatures, judges, the president, state governors, and administrative agencies. Law in the United States is a mosaic of statutes, treaties, case law, administrative agency regulations, executive orders, and local laws. The law can be bewildering because the laws of the various jurisdictions, which are federal, state, and local are sometimes having a conflict. Moreover, U.S. law is not static, which means new laws are regularly introduced, old laws are repealed, and existing laws are modified. It is means that the precise definition of a particular law may be different in the future from what it is today.
Meanwhile, the main or highest law in Malaysia is the Federal Constitution of Malaysia. It is actually was created after the Constitution of the Federation of Malaya to sets out the legal framework and rights of Malaysian citizens.. The Constitution of the Federation of Malaya is the foundation of the Federal Constitution of the Malaysia today. In order to formulate a constitution for the preparation of a fully self-governing and independent Federation of Malaya, this constitution was drafted by Reid Commission that headed by Lord William Reid. The law of Malaysia is mainly based on the common law legal system. This was a direct result of the colonisation of Malaya, Sarawak, and North Borneo by Britain between the early 19th century to 1960s. One of the act is Defamation Act 1957. The Defamation Act 1957 was enacted to govern a person from expresses words that may damage another person’s reputation in the eyes of the public such as a slander or libel. It is relating to the malicious damaging the reputation consists in speaking, writing, printing or otherwise. If the defamatory statement is printed or broadcast through the media to the third party, it is considered as libel. Only if the defamatory statement is in oral, it is slander. People might tend to think the worse of an individual or deride that person with the defamatory allegation. The three elements of defamation must be fulfilled in order to charge defendant under Defamation Act 1957. First, the statement made must be defamatory, the statement must be publishing to the third party and third, it must refer to the plaintiff himself.

1.2 Ethics
The term of ethics derives from the ancient Greek word ‘ethos’ which means custom or habit. Ethics also can be called as a moral philosophy, which means the discipline concerned with what is morally good and bad, or right and wrong. For an example, refers to those standards that impose the reasonable obligations to refrain from rape, slander, stealing, murder, assault, and also fraud. Ethical standards also include those that enjoin virtues of honesty, compassion, and loyalty, which is include standards relating to rights, such as the right to life, the right to freedom from injury, and the right to privacy. Such standards are adequate standards of ethics because they are supported by consistent and well-founded reasons. The ethics may came from the God and religion, human conscience and intuition, a rational moral cost-benefit analysis of actions and their effects, the example of good human beings, which means the environment, a desire for the best for people in each unique situation, also the political power.
The ethics term is also applied to any system or theory of moral values or principles. The terms of the ethics and morality are closely quite related even though the terms are not the same. Ethics can be defined as the code of conduct agreed and adopted by the people. It sets a standard of how a person should live and interact with other people while the morality can be defined as a system of rules for guiding human conduct, and principles for evaluating those rules. Nowadays, it is a common thing to refer at the ethical judgments or ethical principles where it once would have been more accurate to speak of moral judgments or moral principles. These applications are an extension of the meaning of ethics. The term that being referred are not only used for a morality itself but it is also being used for the field of study, or branch of inquiry, that has morality as its subject matter in the earlier usage. In this sense, ethics is alike to moral philosophy. Although ethics has always been viewed as a branch of philosophy, its all-embracing practical nature links it with many other areas of study, such as anthropology, biology, economics, history, politics, sociology, and theology. Nevertheless, ethics remains distinct from such disciplines because it is not a matter of factual knowledge in the way that the sciences and other branches of inquiry are. Rather, it has to do with determining the nature of normative theories and applying these sets of principles to practical moral problems.
Ethics is also based on well-founded standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues. The meaning of ethics is difficult to set aside, and the views of many people have about ethics are not strong enough and weak. Many people tend to equate ethics with their feelings, but it is something in the opposite because an ethical person is clearly not a person who follows their feelings. This is because someone who follows their feelings may be backward from doing what is right. In fact, the feelings and the religion are not directly related to someone’s ethics. For those who have a strong religious stand, they certainly support the high ethics within themselves. If ethics were confined to religion, then ethics would apply only to religious people and to those who believe in religion only. But ethics applies as much to the behaviour of the atheist as to that of the devout religious person. Religion can set high ethical standards and can provide intense motivations for ethical behaviour. However, ethics cannot be limited to religion nor is it the same as religion.
The ethics plays a very important role to make society better. When we help to make the society being better, we are rewarded with also making better own lives and the lives of our families and friends. Society would be a miserable place without moral conduct. It is also important to secure meaningful employment. Most employers will look at a person’s past behaviour as a predictor of future behaviours, which means that someone who has a history of immoral behaviour will have difficulty securing employment in a meaningful job, as that person may not be trusted. Then, can treat everyone with equally. Equality is a cornerstone of most Western democracies, where all individuals are afforded the same rights. This is not possible without the majority of citizens behaving in a moral manner. Other than that is to be a lesson of stress. We tend to feel an uncomfortable and concerned about our decision making when we make immoral decisions. Making the right moral decision, or taking a principled perspective on an issue can reduces the stress.
Technological growth and all other progress as a civilization fails if we give up our ethics and values. The only thing which separates us from other animals is our conscience. If we obey our morals our internal peace is maintained. So, our code of ethics makes us who we are and keeps the society in harmony.

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