1. Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement.

• the terms and conditions of my employment in my contract are my job roles as a dental nurse, the start date, end date of my apprenticeship, wage, agreed hours which shifts and days, managers name, place of work, how many weeks of annual holiday I am entitled to, when the holiday year starts and ends and how long my probation period is.

2. . Describe the information which needs to be shown on your payslip/statement.
• Gross amount of pay for the pay period since your last pay slip
• Tax deducted from pay
• National insurance contributions deducted from pay
• Any other deductions from pay such as pension contributions or student loan repayments
• Net amount of pay for the pay period
• How the wages are going to be paid

3. Identify two changes to personal information which you must report to your employer.

Change of address and change of Bank

4. Describe the procedure to follow if you wanted to raise a grievance at work. You may describe in writing or produce a flow chart or diagram.
1. Try to resolve the matter myself
2. Talk with the person(s) concerned try to sort it out between us
3. Talk to practice manager about situation
4. If there is no improvement advise practice manager that no improvement has been made
5. Make a formal complaint
6. Speak to practice owner

5. Explain the agreed ways of working with your employer in relation to the following areas:

– Data protection

-Grievance
-Conflict management

-Anti-discriminatory practice

-Health &safety

-Confidentiality

-Whistle-blowing

• Data Protection – it provides accurate, current information concerning the care of the patient. It also keeps a record of any issues and action that needs to be taken. Also that I need to record if there are any factors that may effect the patient. This also has a purpose to make sure we are accurate in whatever is written down, and anything that happens should be noted down as soon as it has happened. It needs to be dated, timed and signed. I must provide clear evidence of the treatment planned, decisions made, treatment delivered and information shared. Everything needs to be written clearly so that the text can’t be erased.
• Grievance – the employer should always let the employee know who is there contact if they would ever need to raise a grievance. It should be designed to fairly and evenly resolve any conflicts between the staff or with management. We have a 3 step grievance procedure: 1. Statement of grievance, any grievance should first be dealt with informally, if this does not work then I must write a formal letter explaining my grievance and send it to my manager who isn’t the subject of or related to the grievance in any way. The I must invite the employee with who I have the grievance to a meeting. The employee has the right to be accompanied by another colleague or a trade union representative. The colleague who accompanied the employee is protected from dismissal. It should be held at a reasonable time for all attendees. After the meeting has been held the employer has to notify the employee of the outcome and let them know if they have a right to appeal if they feel that it hasn’t been dealt with in a satisfactory way. An appeal meeting must then be held, for this I must inform my employer that I have decided to appeal and have a right to be accompanied. After the meeting the employer must inform me of their final decision.
• Conflict Management –conflicts must be identified and handled sensibly, fairly and efficiently. This is to help the flow of work stay as smooth as possible. To solve a conflict I must help my manager in any way that I can and be ready to resolve the issue not matter the outcome
• Anti-discriminatory practice – this is so that every staff member has the right to work in the practice free of racial discrimination. Racial harassment may include commenting on their race, colour, ethnicity or national origin which is unwanted by the recipient. If I were to hear of receive racial discrimination, I must complain as it is well within my right and should be protected from racial harassment and to be free of false accusations or harassment. If found guilty you could be dismissed. All new staff should read up on the policy as part of their induction.
• Confidentiality- patients put a lot of trust within the staff to keep their private, clinical and verbal information private. Patients should feel confident to reveal personal details and information knowing that anything that has been said will be treated with respect and confidentiality. I must not talk about the patients with anyone once outside the work building. You may be telling private personal matters and it may spread around. If staff were to freely talk about personal issues they should be prepared to accept the repercussions for their actions.
• Whistle blowing- this is designed to help prevent the victimizing of employees by the employer, so they will whistle blow on any wrong doing. Works should try to create an environment suitable for staff to be able to raise whatever concerns that they have. Staff are reassured that genuine concerns under the policy will not be at risk of any negative action being taken against them, though the same can’t be said for someone maliciously raising a false issue. I can make a disclosure based on the following : a criminal offense, damage to the environment, breach of legal obligation, danger to health and safety of an individual, miscarriage of justice, fraud or corruption or trying to cover up any of the previous. This policy however does not apply to someone with personal grievances, or bullying/harassment.
7. Explain how your role contribute to the overall delivery of the service provide:

There are many things that I do that contribute to the overall delivery of  the service provider, for example I provide the best possible care I can give to the service users & families of those service users by communicating effectively & being involved in their day to day activities and personal needs I may also write their daily reports in deep detail. I read and sign all the service users care plans to ensure I can provide the correct and safest care. To give the best contribution to the service provide I need also to :

-help to safeguard the individuals

-provide a quality service

-promotes well-being and empowerment

-working in line with CQC essential standards
-continuity of care service

-follow best practice

-keep updating with trainings and any changes in the sector
-keep updating the legislations to keep in line with the practices policies
Overall I assist the practice to provide oral health care for patients in the best possible way. As an apprentice I will work with my mentor to make sure that I can provide the correct and safest care possible for the individual patients.

7. Explain how you could influence the quality of the service provided by;
a) following best practice within your work role

Following best practice within your work role; by following the best practice I am ensuring that the practice is providing the best possible care for the patients resulting in happy customers. This also helps the practice obtain a good reputation within the community and trust with not just patients but also their friends and family.

b) not carrying out the requirements of your role

If I do not carry out the requirements of my job role as a dental nurse, I could seriously harm myself, my co-workers and patients, as I will not be looking out for their best interests and making sure I am thinking about everyone’s health and safety the whole time that I am at work. Also if I didn’t carry out what was required of me then I may make the patients feel like I haven’t treated them with respect and dignity. Also it would reflect badly on the manager and the practice and complaints may occur.

8. describe how your own work must be influenced by National factors such as Codes of Practice, National occupational Standards, legislation and government initiatives.

These National factors such as codes of practice and National Occupational Standards are there to give you guidance, standards and rules to follow in your work place. The legislation and government initiatives are there to tell you what you must and mustn’t do in your work place.
9. a) identify two different representative bodies which influence your area of work.

GDC (General Dental Council)
CQC (Care Quality Commission)

b) describe the role of the two representative bodies you have identified.
GDC – The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patient
CQC- monitor, inspect and regulate health and social care services. they publish what they find, including ratings to help people choose care.