1.1 The service users should be given

1.1          Define person-centred values   Person centred is about delivering the correct care and support that is centred or focused on the service user’s individual needs. We are all individuals and just because two people might have the same medical conditions for example, Dementia, it doesn’t mean that they necessitate the same care and support. The main principles of person centred approaches include: individuality, choice, rights, independence, privacy, dignity, partnership & respect.   ·      Individuality: People have their own identity, needs, wishes, choices, beliefs and values.

·      Choice: Each service users should be supported to make choices about their care and the support, which they are required. The service users should be given information in a way that they can understand so they are able to make their informed choices. For example if a service requested a certain food and care worker didn’t give their choice of food and given the totally different type of food.

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When we working with service users who can’t express their wants and needs, wishes and therefore you need to find other ways of communicating. ·      Rights: The service user’s rights are very important. The human rights Act 1998 is the main legislation, which sets out of the rights of people within the UK. You have the right to speak your own mind and kept from safe from harm, as well as the right to respect, Dignity and also equality. You have to be able to make sure that the service users rights are respected not by yourself but by the other people who are involved in a certain service user’s care.

·      Independence: promoting the individuals independence means to look at what they can do for themselves empowering them to do as much as possible for themselves. For example it doesn’t mean that leaving someone to cope alone but agreeing to the support which the service user wants. ·      Privacy: everyone has the right to his or her own private space and time when they are required. Privacy affects how and where cares support is given, especially when it involves their personal hygiene or the any other intimate procedures.

For example privacy includes not talking to anyone about any service users private information unless they give their permission and it is on a need-to-know basis to improve their care and their support. ·      Dignity: Treating somebody in a dignified way means to treat the service users respect, valuing their individuality and their ethical and moral beliefs. In order to provide dignified care you need to have open positive attitudes. For example taking time to their things in their own way.

Care workers not making assumptions about how they want to be treated and aware how the personal care could may affect the service user’s dignity. ·      Partnership: working with the service users you have to be able to involve their family and work alongside of the care workers. Good communication and trust and valuing the respecting what others have to say.

  ·      Respect: respecting the service users means believing that they have importance as n individual, it means that they have their own opinions and the feelings even though the care workers may not agree with but you have to be able respect the wishes of the service users.   1.2          Explain why it is important to work in a way that embeds person-centred values   The care provided it is important to work in which embeds person-centred values, working together with certain service users to plan their care and support to meet their required needs. This cuts down the risk of the negative, unfair and harmful care. The service users are put at the centre and able to choose and control how they would want their care and how they are supported by it.

  1.3          Explain why risk taking can be a part of a person-centred approach   Risk can take part in helping them from right to wrong, we all do take many risk in our daily life but they can empower us, it teaches us the consequences of the actions we take therefore these are positive risks. It can be a part of the service users choice to take risks so long as the risk doesn’t endanger and hurt others. Influence is another way of talking in away the rights of the individual to make informed choices.   For example if your informing a service user of how bad it is to eat unhealthy food such as Greggs everyday you can give them suggestions of alternative foods such as more healthier foods, but whatever the service user decides, after the information you have informed it has to be respected. To deny the service users choice is taking away their rights and freedom as they wish. You have a responsibility to listen to the service users and hear what they are saying.

  1.4 Explain how using an individual’s care plan contributes to working in a person-centred way The service users care plan contributes to working in person-centred way because it is important to recognise the changes and how the support is provided will also need to be reviewed regularly to see if there are any changes or adjustments in the care plan. You have the responsibility to listen to individuals, to hear what they are saying, write down any information about change in the care or support plan and contact your supervisor or manager if this is likely to have an impact on the level or type of care and support that is provided. Making sure that care workers are able to work in person centred way by using the servicers care plan by communication with the service users, ensuring that the needs of the individual are met and apply person-centred values.     Learning outcome 3 Be able to establish consent when providing care or support 3.1 Explain the importance of establishing consent when providing care or support   The word ‘consent’ is the informed agreement to an action or a decision. Permission for something or an agreement to do something. The importance on of gaining the consent when working with a certain service user it very important to uphold their rights to be fully engaged in their own care, while observing to their legal requirements.

It is also the service users right to refuse care for example when I attended a clients house they didn’t require anything so they refused the care they didn’t want anything. It is also important that people not only give you their consent but therefore understanding what they are consenting to and the implications of this. Gaining the contest protects not just the career but the individual receiving the care and support also. If there isn’t any contest given then you cant process any further with the care.   It is illegal to pressure the service user into anything to individuals choice to take risks as long as those risk don’t hurt others and that they will result in a consequences negative or positive but it’s the down to the individuals to make the choice.   However the abiding the legal requirements we must act in the best interest of the service users work towards solving conflicts, with the extra support for example family if necessary. When needed to the contract the person who has legal responsibility. Also if you cant give consent you can stop doing the task involved and we must also record this information and report to your supervisor or manager whichever is available.

  3.3 What steps would you take if consent cannot be readily established   The care workers can ensure that they understand and act on understanding of the health status or condition of the service users. Ensuring that they understand the individual’s needs and preferences. Ensure that they understand the ability to make decisions. Making sure that there is relevant information in a form that the individuals can understand. Making sure that they understand the information’s and the options, which are opened to them. Listening to the service users and observing them for other responses.

  Learning outcome 4: Be able to encourage active participation 4.1 Describe how active participation benefits an individual   Active participation is recognising the services users right to participate in the activities and the relationships of everyday life as independently as possible. It is vital that the service user is active within their care rather than being told or takes over their choice. The benefits of an individual of active participation by empowering and encouraging the servicer users to participate into their care this promotes independence.

Engagement Achievement Sense of purpose Self confidence Well being Stimulation (mental or either physical)   4.2 Identify possible barriers to active participation                                     Learning outcome 5: Be able to support the individual’s right to make choices 5.3 Explain why your personal views as a worker should not influence an individual’s choice   The care workers own personal views, and therefore opinions, not facts, so this can be discriminatory towards the service users choices and this may prevent empowerment and hinder the encouragement as well as itself. (Confidence).   5.4 Describe how to support an individual to question or challenge decisions concerning them that are made by others   It is very important to encourage questions, through discussions and being prepared to be listened to.

Ensuring that the service users are aware od the policies and procedures as well as the complaints procedures. Awareness advocates that may be available, and the options of the second opinions. Its very vital they are aware of their own individual rights.    


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