• Sight loss – When speaking, I: • Say who I am.• Say why I’m there, what I’m doing and what I’m going to do, and I’m specific.• I talk directly to the person and I use their name.• I place myself in a well-lit place and if necessary, touch them for attention.• I always take the time to answer their questions.• I tell them I’m leaving – I don’t just walk away.• • Sight loss – When guiding, I: • Give instructions where necessary, I’m careful not to push or pull them.

• I match my pace to theirs.• I give them time to hold my arm securely before you start walking.• I remember to give adequate time and room round obstacles.• I make sure we watch out for hazards at head height, especially if they are taller than me. I watch out for things in front of us, like lamp posts and bollards too. • I explain loud noises that may alarm, such as roadworks or alarms.• I explain changes in ground surface – for example, if we’re walking from a pavement on to grass or gravel, or if the path is particularly uneven.• I keep my guiding arm still and relaxed.

• Hearing loss – When speaking, I:• Face the person directly.• I place myself in a quiet well-lit place and stay in their field of vision.• I speak slowly and clearly and a little louder than usual. • If something is not understood, I rephrase it rather than repeat it.